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Airbnb review response template: a calm reply in two minutes.
Short answer. Your reply appears under the review on your listing, so write it for the next guest, not the last one. Thank the guest, agree with what was fair, say what you changed, and stop. Pick the kind of review below, fill in a few words, and copy the reply into Airbnb.
Your public reply
290 characters. Short replies get read; two to four sentences is plenty.
Reply
Thank you, Jordan, for staying with us and for the honest review. We’re glad you enjoyed the quiet street and the coffee setup. You’re right about the slow Wi-Fi in the back bedroom, and we’ve added a mesh extender so the signal reaches every room. We hope you’ll stay with us again. – Dana
Before you post it
- Wait an hour after reading a hard review. A reply is posted at once and stays next to the review, visible to every future guest.
- Never share anything private about the stay, and don’t argue the details. One calm fact does more than a paragraph of defense.
- Airbnb removes a review only when it breaks its review policy, not because you disagree with it. If it does break the policy, report it instead of replying angrily.
- Never offer a refund, discount or favor in exchange for a review or for changing one. Airbnb’s rules forbid it.
Sources (3) · official pages, each with the date we checked it
Chapter 11 of the HostMetrio guide covers the 14-day review window, the six ratings and Superhost. Read the HostMetrio guide, $12.99